AMATRO
Operated by Summit Horizons, LLC

Warranty Policy

Last updated: 12 August 2026

Every Amatro TrueWave carries a 12 month limited warranty against manufacturing defects, starting on the day it is delivered. An optional Extended Warranty extends the cover to 36 months.

1. What is covered

Standard warranty12 months from the date of delivery
Extended Warranty (optional add-on)Extends the total cover to 36 months from the date of delivery. $7.99 per device at checkout.
What it coversDefects in materials and workmanship under normal use: the device does not power on, the display fails, the keypad or a button stops responding, or the output stops working
RemedyRepair, replacement with the same or an equivalent model, or a refund, at our option
Who it coversThe original purchaser. The warranty is not transferable.

2. What is not covered

  • Accidental damage, drops, crushing, liquid damage and cosmetic wear
  • Damage from misuse, from use outside the instructions, or from use with accessories we did not supply
  • Damage from unauthorised opening, modification or repair
  • Consumable and wear parts, including the supplied earphones and cables, beyond 90 days
  • Damage to the USB-C cable or the USB-C port caused by pulling, bending or misuse
  • Loss or theft of the device
  • Products bought from a seller other than Amatro

3. How to make a claim

  1. Email support@tryamatro.com with your order number, a description of the fault and, where possible, a photograph or a short video showing it.
  2. We reply within 3 business days and may ask you to try a simple reset first, which resolves many cases without a return.
  3. If the item needs to come back, we send you a return authorisation number and the return address. We pay the return shipping on a valid warranty claim.
  4. We repair, replace or refund once we receive and confirm the fault, normally within 5 to 10 business days of arrival.

A repaired or replaced unit is covered for the remainder of the original warranty period or 90 days from the replacement, whichever is longer.

4. How this relates to the 120 day guarantee

The warranty and the 120 day money back guarantee are separate and both apply. In the first 120 days you can simply return the device for a full refund under the Refund and Return Policy, for any reason. After 120 days the warranty continues to cover manufacturing defects for the rest of the 12 or 36 month period.

This limited warranty gives you specific legal rights. You may also have other rights that vary from state to state. Where implied warranties cannot be excluded, they are limited in duration to the length of this limited warranty; some states do not allow limitations on how long an implied warranty lasts, so that limitation may not apply to you. To the extent permitted by law, our liability under this warranty is limited to repair, replacement or refund of the purchase price, and we are not liable for incidental or consequential damages; some states do not allow that exclusion, so it may not apply to you.

6. How to contact us

Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays.