This policy explains what personal information we collect when you visit www.tryamatro.com or place an order, why we collect it, who we share it with, how long we keep it, and the choices and rights you have. We do not sell your personal information for money.
Summit Horizons, LLC, trading as Amatro, of 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States, is responsible for the personal information described in this policy. For any privacy question or request, email support@tryamatro.com or write to us at the address above.
| Category | Examples |
|---|---|
| Identifiers and contact details | Name, shipping address, billing address, email address, telephone number |
| Order and transaction information | Items viewed, added to cart and purchased, order value, order history, subscription enrolment and cancellation, returns, refunds and warranty claims |
| Payment and fraud prevention information | Payment method type, the last four digits and expiry of your card, the authorisation result, billing address verification and fraud signals. Full card numbers are handled by our payment processor and are not stored by us. |
| Device and usage information | IP address, approximate location inferred from IP address, browser type, operating system, device identifiers, referring page, pages viewed, clicks, scrolling and session recordings from analytics tools |
| Communications | Emails, chat messages and support tickets you send us, and our replies |
| Marketing preferences | Email and SMS enrolment, opt-out requests, and how you interact with our messages |
We collect this information directly from you, automatically through cookies, pixels, tags and log files when you use the website, and from service providers such as our payment processor, our fulfilment partner and our analytics providers.
Where data protection law requires a lawful basis, we rely on the following:
We use cookies and similar technologies that are necessary for the website and the checkout to work, and others that help us measure performance and advertising. Our current providers include Microsoft Clarity for session analytics, Google Analytics for traffic measurement, Meta for advertising measurement, and CheckoutChamp for the checkout and order processing.
You can control cookies through your browser settings. Blocking necessary cookies may stop the checkout from working.
We do not sell personal information for money. Some advertising and analytics technologies may be treated as a "sale" or as "sharing" for targeted advertising under certain state laws. Where that is the case we provide the opt-out those laws require. To opt out of that use, email support@tryamatro.com with the subject line "Do Not Sell or Share". We also honour the Global Privacy Control browser signal where our systems receive it.
We require our service providers to process personal information only on our instructions and to protect it.
We are based in the United States. Some of our service providers and fulfilment partners operate in other countries, including China, from where some orders are shipped. Where we transfer personal information out of a country whose law restricts transfers, we use an approved transfer mechanism such as standard contractual clauses, or another lawful basis, and we require appropriate safeguards by contract.
We keep personal information only as long as we reasonably need it. In practice:
| Order and transaction records | Kept for the period required by tax and accounting law, generally 7 years from the order |
|---|---|
| Support correspondence | Kept for up to 3 years after the last contact |
| Marketing preferences and opt-out records | Kept for as long as needed to honour your choice |
| Analytics and device data | Kept for up to 2 years, or the retention period set by the provider, whichever is shorter |
The exact period depends on the type of information, why we hold it, whether a legal obligation or a live dispute requires us to keep it, and our operational needs. When we no longer need it we delete it, de-identify it, anonymise it or securely dispose of it.
We use technical and organisational measures appropriate to the risk, including encryption of the website in transit, access controls, and processing card details through a PCI DSS compliant payment provider so that we never hold full card numbers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. If a breach affects your personal information and the law requires notification, we will notify you and the relevant authority within the time the law requires.
Depending on where you live, you may have the right to:
To make a request, email support@tryamatro.com with the subject line "Privacy Request". We will verify your identity, usually by asking you to confirm details of an order, and we respond within the time the law requires. An authorised agent may make a request on your behalf with written proof of authority. There is no fee, unless a request is manifestly unfounded, excessive or repetitive, in which case we will tell you before proceeding.
To stop marketing at any time, use the unsubscribe link in any marketing email, reply STOP to any marketing text, or email us. We will still send you messages about an order you have placed.
This section applies to California residents under the California Consumer Privacy Act as amended by the California Privacy Rights Act.
Categories collected in the last 12 months: identifiers, customer records information, commercial information, internet and other electronic network activity information, approximate geolocation, and inferences drawn from the above. The sources, purposes and recipients are described in sections 2, 3 and 6 of this policy.
Your rights: to know, to access, to correct, to delete, to portability, to opt out of sale or sharing, and to limit the use of sensitive personal information. We do not use or disclose sensitive personal information for purposes that trigger the right to limit. If that changes, we will provide the notice and the mechanism the law requires.
Do Not Sell or Share: email support@tryamatro.com with the subject line "Do Not Sell or Share". We also honour the Global Privacy Control signal.
Shine the Light: under California Civil Code section 1798.83, California residents may request information about disclosures of personal information to third parties for their direct marketing purposes. We do not make such disclosures. You may send a request to support@tryamatro.com.
We retain personal information as described in section 8 and we do not knowingly sell or share the personal information of consumers under 16.
If you live in a state with a comprehensive privacy law, including Virginia, Colorado, Connecticut, Utah, Texas, Oregon and Montana among others, you have rights to access, correct, delete and obtain a copy of your personal information, and to opt out of targeted advertising, of the sale of personal information and of profiling with legal or similarly significant effects. You also have the right to appeal a refusal. Use the contact details in section 10.
If you are in the European Economic Area, the United Kingdom or Switzerland, you have the rights described in section 10 plus the right to object to processing based on legitimate interests, and the right to lodge a complaint with your national supervisory authority. We ask that you contact us first so we can try to resolve the matter.
The website is intended for adults. We do not knowingly collect personal information from children under 13, and we do not knowingly sell products to anyone under 18. If you believe a child has given us personal information, email support@tryamatro.com and we will delete it.
We may update this policy. The date of the current version is shown at the top of the page. If we make a material change we will take reasonable steps to tell you, for example by a notice on the website or by email.
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays.