We ship to the United States only. Shipping is a flat $7.95 per order. Orders leave the warehouse within 1 to 2 business days and delivery normally takes 10 to 15 business days after that.
We ship to all 50 states of the United States and the District of Columbia. We do not currently ship outside the United States, and we do not ship to freight forwarders.
Orders are fulfilled from our fulfilment network, which includes centres inside and outside the United States, including China. For orders to the United States we aim to ensure that no import duty or tax is charged to you on delivery. If you are charged an unexpected import fee, email us proof of the charge and we will review it and assist you.
| Standard tracked shipping | $7.95 flat rate per order, whatever the number of devices |
|---|---|
| Active Amatro VIP members | Free, on this order and on later orders while the membership is active |
| Protected Shipping (optional) | $6.97 per device. See the Shipping Protection Terms |
| Sales tax | Added at checkout where the destination state requires it |
| Order processing | 1 to 2 business days, excluding weekends and public holidays |
|---|---|
| Delivery after shipping | 10 to 15 business days |
| Digital materials | Emailed at the time of the order |
These are estimates based on normal carrier performance. They are not guaranteed. If we cannot ship within the time we advertised, we will contact you and you can choose between agreeing to a new estimated date or cancelling the order for a full refund.
We email you a tracking number when the parcel ships. Tracking can take a few days to show its first scan after the label is created. If your tracking has not updated for 7 consecutive days, contact us and we will open an enquiry with the carrier.
Delivery can be delayed by carrier backlogs, customs processing, severe weather, peak periods, and by an incomplete or incorrect address. These are outside our control. If a parcel is significantly delayed, contact us and we will either wait with you for the carrier or, depending on the status of the order, cancel and refund it.
Please report problems within these windows so that we can still claim against the carrier:
| Parcel damaged in transit | Within 7 days of delivery, with photographs of the item and the packaging |
|---|---|
| Item missing from the parcel | Within 7 days of delivery, with a photograph of the parcel contents |
| Parcel lost in transit, no delivery scan | Within 30 days of the last tracking update |
| Marked delivered but not received | Within 7 days of the delivery scan. Please check with your household and neighbours and with the carrier first. |
If you bought Protected Shipping, your claim is handled under the Shipping Protection Terms and we send a free replacement. Without Protected Shipping we will still help you open a carrier claim, and we resolve genuine cases case by case.
You are responsible for the accuracy of the address you enter. If a parcel is returned to us because the address was wrong or incomplete, or because delivery was refused, we refund the order less the $7.95 shipping, or we reship it if you pay the shipping again. Contact us as soon as possible after ordering if you need to correct an address; we can usually change it before the order is picked.
Title and risk of loss pass to you on delivery to the address you provided.
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays.