Protected Shipping is an optional $6.97 per device add-on. If your parcel is lost or damaged in transit, we send a free replacement without asking you to chase the carrier.
Protected Shipping is not an insurance policy. It is a service commitment from Summit Horizons, LLC. It is not underwritten by an insurer, it creates no rights against any insurer, and it is not regulated as insurance.
It is optional. Your order ships normally without it, and declining it does not affect your rights under the Shipping Policy, the Refund and Return Policy or the law.
In each case the remedy is a free replacement of the affected item, shipped at our cost, or a full refund of that item if a replacement is not available.
| Damaged in transit | Within 7 days of delivery, with photographs of the item and the packaging |
|---|---|
| Item missing from the parcel | Within 7 days of delivery |
| Marked delivered, not received | Within 7 days of the delivery scan |
| Lost in transit | Within 30 days of the last tracking update |
Claims made after these windows can be refused because the carrier no longer accepts an enquiry. If you are close to a deadline, email us anyway and we will do what we can.
Email support@tryamatro.com with your order number, what happened, and any photographs. We reply within 3 business days. We do not ask you to open the carrier claim yourself: that is the point of the service. Replacements normally ship within 2 business days of the claim being approved.
Protected Shipping costs $6.97 per device and is charged once, with the order. It is refundable in full if the order has not yet shipped. Once the order has shipped, the service has begun and the fee is not refundable, though it continues to cover the parcel until delivery.
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays.