You have 120 days from delivery to return an Amatro TrueWave for a full refund of the purchase price or a replacement, whichever you prefer. Opened and used units are accepted. There is no restocking fee.
If you are not satisfied for any reason, contact us within 120 days of the delivery date shown by the carrier and choose a full refund of the purchase price or a replacement. You do not have to give a reason. Opened and used units are accepted.We do not charge a restocking fee.
If a product page, offer page, checkout page or order confirmation makes a more generous written promise than this policy, that written promise controls for your purchase.
Please do not send anything back before you have a return authorisation number. Returns sent without one can be delayed or refused because we cannot match them to your order.
Opened items are eligible. Please include the device and, where possible, the accessories and the box, so we can process the return quickly. A missing accessory does not by itself void a refund under the 120 day guarantee.
If an item is unsafe to post, for example one with a damaged or exposed cable, do not post it. Contact us and we will accept photographs or proof of safe disposal instead of a physical return.
If the item arrived defective, damaged or incorrect, or a return is required at our expense under applicable law, we pay the return shipping and we also refund the original shipping charge.
For a discretionary return under the 120 day guarantee, return shipping is paid by you, and the $7.95 outbound shipping charge is not refunded, unless a published offer says otherwise in writing.
Refunds are issued to the original payment method within 5 to 10 business days of the return arriving at our warehouse, and in any event without undue delay. Your bank or card issuer may take a further few business days to show the credit. We will email you when the refund is issued.
| Purchase price of the device | Refunded in full |
|---|---|
| Outbound shipping ($7.95) | Refunded if the item was defective, damaged or incorrect, or where the law requires it. Not refunded on a discretionary return. |
| Sales tax | Refunded in proportion to the refunded amount |
| Protected Shipping add-on | Refunded if the order has not shipped. Once the order has shipped the service has been provided, so it is not refunded. |
| Extended Warranty add-on | Refunded in full if you return the device it covers |
| Amatro VIP membership fees | Governed by the Subscription Terms |
Tell us within 7 days of delivery and include photographs or a short video of the item and the packaging. If we confirm the problem, we send a free replacement or a full refund, including shipping, at your choice, and we cover the return postage if we need the item back.
Digital materials supplied with an order are yours to keep even if you return the physical product for a refund.
Multi device packages should be returned as a complete set for a full refund of the package price. If you return part of a package we refund the difference between what you paid and the price of the smaller package you have kept.
Email support@tryamatro.com as soon as possible. If the order has not yet shipped we cancel it and refund it in full, including shipping, at no cost. Once it has shipped it is handled under this policy.
Nothing in this policy limits any right you have under law. Where the law of your jurisdiction gives you a cooling off period or a right of withdrawal, that right applies in addition to the 120 day guarantee, and we refund the standard outbound delivery charge where the law requires it.
The guarantee is offered in good faith for personal use. We may decline a request that is fraudulent, that involves a product not bought from us, or that forms part of a repeated pattern of ordering and returning that is not consistent with personal use. If we decline, we tell you why and you keep any rights you have under law.
Summit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States. Email support@tryamatro.com. Monday to Friday, 9:00 to 17:00 Central Time, excluding public holidays. We reply within one business day.