AMATRO
Operated by Summit Horizons, LLC

Contact Us

Last updated: 12 August 2026

A real person answers every message. We reply within 3 business days, and most issues are resolved the same day.

1. How to reach us

Email, all enquiriessupport@tryamatro.com
Phone+1 (888) 597-7955
HoursMonday to Friday, 9:00 to 17:00 Central Time, excluding public holidays
Response timeWithin 3 business days
Postal addressSummit Horizons, LLC, 5900 Balcones Drive, Suite 100, Austin, TX 78731, United States

2. What to include so we can help faster

  • Your order number, or the email address and postcode you used at checkout
  • What you would like us to do: cancel, refund, replace, change an address, cancel a membership
  • For a damaged or faulty item, a photograph or a short video

3. The most common requests

Cancel my Amatro VIP membershipEmail us and say so. We action it on receipt and confirm in writing. No minimum term, no fee. See the Subscription Terms.
Cancel my orderEmail us as soon as possible. If it has not shipped we cancel and refund in full, including shipping.
Change my shipping addressEmail us within a few hours of ordering. We can usually change it before the order is picked.
Return an item120 days from delivery, opened and used units accepted. See the Refund and Return Policy.
Where is my orderTracking is emailed when the parcel ships. Delivery is normally 10 to 15 business days after that.
I do not recognise a chargeIt appears as AMATRO. Email us before contacting your bank; we can usually identify it the same day.
A privacy requestEmail us with the subject line "Privacy Request". See the Privacy Policy.

4. Company details

Legal entitySummit Horizons, LLC
Trading nameAmatro
Registered address5900 Balcones Drive, Suite 100, Austin, TX 78731, United States
Websitewww.tryamatro.com
Billing descriptorAMATRO